When you write in plain language you address your reader directly using active voice, a logical order, one topic paragraphs and simple sentences. You replace legal, technical and bureaucratic terms with familiar words, or define them. As one reader said, “As much as you want it to be friendly, you also want it to be clear. And that in itself is friendly.” That’s what plain language is: clear, friendly and easy to read. In a world of complex information and instant communication, we need plain language now more than ever – so we don’t get lost in the words.
Here are some examples:
An application may be completed over the telephone.
You can apply by phone.
If the Department determines that having to pay a premium results in extreme hardship for a client, the Department may, at its sole discretion, waive payment of the premium or reduce the amount of the premiums assessed for a particular family.
We may lower or cancel the premium (your monthly cost) if you can’t afford to pay.
If a renewal application was received in the mail by you, it must be completed and returned by the due date or coverage will possibly be terminated. Thus, even if you cannot access the online system, please promptly complete the renewal application received in the mail and return it via postal mail timely.
Your coverage may end if you don’t renew by the due date! Renew online or fill out and send us the renewal form we mailed to you.
Regardless of whether using your own personally owned mobile device or a device provided by a health care delivery organization, one needs to be cognizant of security when transmitting health information via an open network and take the particular steps required by the applicable policies and procedures.
When sending and receiving health information by mobile device, know if you are on an open network and always follow security policies.
It has been determined that your annual renewal will require you to submit the following documentation in addition to your renewal application.
We need these documents with your renewal form.
What are some of the plain language challenges you’ve faced in your work? Share your solutions, or ask the community for help…